Cancelling or rescheduling under 48 hours before the appointment (or ‘no shows’) will result in a cancellation fee (50% of the service) being charged. The fee must be paid before you can rebook.
Please note: Cancelling and rescheduling can be done via the link in your confirmation of appointment/reminder email or by logging in to the online booking system via our website.
If you are late to an appointment it will still finish at the scheduled time in order to accommodate the next client, but you will still be charged full price.
All appointments are confirmed by text and email. If you do not receive confirmation within 2 hours of making an appointment, please contact us as soon as possible to make sure that your appointment has been booked.
If you have lashes on from another salon then for the best results it is always best to do a removal and a full set, as all salons use different products and techniques. However, we will infill work from other salons as long as it is good quality work. If you are unsure then please email us some photos or contact us to book a consultation.
Please schedule your infill appointments every 2 – 3 weeks to maintain your eyelash extensions. Our maximum time limit for infills is 4 weeks – anything over 4 weeks is considered a full set. Even if you still have many lashes left after 4 weeks, the majority will be grown out after this time period and therefore need to be removed.
In order to be sure of scheduling your infill appointments at a convenient time within the above time limits, please book as far in advance as possible.
Infills can be booked by time (e.g. 45 mins, 1 hour, 1 hour 15 mins) depending on the time it has been since your last appointment and the amount of lashes you have left on. The more time you book, the more lashes will be applied and the fuller result you will get. To maintain a fuller look you may wish to consider more frequent infill appointments or booking a longer infill time.
Please make sure your lashes are clean and free from eye make-up before your appointment. If your lashes need to be cleaned during your appointment time, this will reduce the time available for the application of new lashes. It may also mean that your lashes do not last as long if there is make-up residue remaining on your lashes.
We also request that you remove contact lenses before any eyelash treatments, but they can be put straight back in after treatment.